topic Re: Keep my number in Pay Monthly

Keep my number

sharktooth — Fri, 01 May 2020 11:53:40 GMT

So Just this week I decided to move to a monthly contract from pay as you go as I'm going to be making a lot of texts and calls due to the current situation. I took advantage of one of the offers but I really needed my old number to be transferred to the new sim, but this is proving difficult as I can't reach customer services with this issue.

I would like to know what else I can do as the keep my number support form doesnt work as it either gives me a message that something went wrong or I recieve no confirmation text or e-mail that my request has been received. If I have no options I'll probably have to make use of the two week peroid that I can use to change my mind so I'm not going to lose my number.

Re: Keep my number

O2Lorna — Fri, 01 May 2020 11:55:58 GMT

Customer services will be able to port your number over there are several numbers that you can try in the below link.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true

Re: Keep my number

Marjo — Wed, 06 May 2020 12:15:30 GMT

Hi there @sharktooth (cool username!),

just wanted to check if you managed to get this sorted with customer service as it's been a few days since you posted?