topic Re: Sim card not arrived? in Pay Monthly

Sim card not arrived?

Anonymous — Wed, 02 Nov 2016 16:18:26 GMT

I ordered a sim card on contract for 12 months over a week ago and it hasn't arrived, it says it should take up to 3 working days but it's been well over that. Anyone know what's happening?

Thanks.

Re: Sim card not arrived?

MI5 — Wed, 02 Nov 2016 16:25:05 GMT

You'll have to chase it up with CS as we are all just customers here http://www.o2.co.uk/contactus

Re: Sim card not arrived?

Anonymous — Wed, 02 Nov 2016 16:28:24 GMT

Thanks

Re: Sim card not arrived?

MI5 — Wed, 02 Nov 2016 16:30:17 GMT

Good luck

Re: Sim card not arrived?

Anonymous — Wed, 02 Nov 2016 21:10:03 GMT

Use the Live Chat link in the Most Popular section at the bottom of the page, they are very helpful and will be able to resolve this for you. Anytime I have ordered a SIM it has been here within 2 - 3 days.

Re: Sim card not arrived?

Cleoriff — Wed, 02 Nov 2016 21:15:42 GMT

@Anonymous wrote:
Use the Live Chat link in the Most Popular section at the bottom of the page, they are very helpful and will be able to resolve this for you. Anytime I have ordered a SIM it has been here within 2 - 3 days.

As long as they are able to get through to Live Chat .....many people still reporting problems @Anonymous

Re: Sim card not arrived?

Tammy102 — Wed, 06 May 2020 10:59:33 GMT

I am a new customer and my new sim has not arrived but mobile is now disconnected