topic Re: Cancelling new contract in Pay Monthly

Cancelling new contract

Ali10 — Wed, 06 May 2020 09:40:07 GMT

How do i cancel a new sim only contact in my 'change your mind period'

Cleoriff — Wed, 06 May 2020 09:42:48 GMT

You can't change your mind if it's a contract, only if you have bought a new phone.

Ali10 — Wed, 06 May 2020 09:47:17 GMT

What no cooling off period at all? I havent even received and activated sim yet

O2Jamie — Wed, 06 May 2020 09:48:00 GMT

You can cancel your contract, you just need to contact customer service

Cleoriff — Wed, 06 May 2020 09:54:56 GMT

@Ali10 wrote:
What no cooling off period at all? I havent even received and activated sim yet

Ah in that case, you need to contact customer services @Ali10 (you didn't mention that in your first post lol)

All numbers in this link

Ali10 — Wed, 06 May 2020 09:57:37 GMT

Just cuts off if not urgent. And get automated out of office if email

Cleoriff — Wed, 06 May 2020 10:00:16 GMT

Try ANY number, press ANY option. (even fraud) Anything in fact that gets you through to an advisor.

Patience and perseverence is needed I'm afraid.