topic Re: Unlimited Minutes in Pay Monthly

Unlimited Minutes

Anonymous — Tue, 05 May 2020 17:09:45 GMT

My record shows my unlimited minutes as half used. Can this be correct. If this question has been asked before could you please direct me to it. Thank you.

Re: Unlimited Minutes

Cleoriff — Tue, 05 May 2020 18:20:29 GMT

@Anonymous

If you have unlimited minutes then that's what you have.

Check in My O2 to see if you have been calling premium numbers

Check this guide

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

If nothing untoward then you have to call O2. All numbers in this guide

Re: Unlimited Minutes

Anonymous — Tue, 05 May 2020 18:45:01 GMT

I have recently gone into telephone / internet banking ... could that be it?

Re: Unlimited Minutes

jonsie — Tue, 05 May 2020 18:58:45 GMT

Your tariff minutes will be used as normal. The unlimited will kick in once they are used Jane.

Re: Unlimited Minutes

Cleoriff — Tue, 05 May 2020 19:07:42 GMT

@jonsie wrote:
Your tariff minutes will be used as normal. The unlimited will kick in once they are used Jane.

Though @Anonymous said she was on unlimited minutes @jonsie ?

Re: Unlimited Minutes

jonsie — Tue, 05 May 2020 19:10:01 GMT

Also said they were half used?

Re: Unlimited Minutes

Anonymous — Tue, 05 May 2020 19:12:05 GMT

That's right ... approximately half used

Re: Unlimited Minutes

jonsie — Tue, 05 May 2020 19:13:24 GMT

so not unlimited then?

Re: Unlimited Minutes

Cleoriff — Tue, 05 May 2020 19:15:25 GMT

@jonsie wrote:
so not unlimited then?

Sorry but can't help it. I'm brain dead.

Re: Unlimited Minutes

Cleoriff — Tue, 05 May 2020 20:40:08 GMT

@Anonymous

What tariff are you on exactly? I mean when you took out your contract?

Re: Unlimited Minutes

Anonymous — Wed, 06 May 2020 08:27:35 GMT

My pay monthly contract is up for renewal in June

Just looked in My O2, I am on Refresh

I don't have a copy of the contract - it got lost in the post - or more likely was delivered to the empty house next door = our house numbers are very similar

Hope that helps

Re: Unlimited Minutes

MI5 — Wed, 06 May 2020 08:30:21 GMT

Click on tariff info for details of your allowances.

Re: Unlimited Minutes

Cleoriff — Wed, 06 May 2020 08:31:32 GMT

So you actually only have 500 minutes on your tariff Jane and you have used half of them.

Your remaining minutes will start when you have used up those.

Re: Unlimited Minutes

Anonymous — Wed, 06 May 2020 08:35:12 GMT

Sorry to be such a nuisance when you are all very busy

I have been hesitating to get near the end of my minutes as obviously want to have my phone on at all times

thank you @Cleoriff and @MI5

Sorry I thought I had unlimited minutes and texts

Re: Unlimited Minutes

Cleoriff — Wed, 06 May 2020 08:42:58 GMT

@Anonymous

You tariff from your pic shows you have 500 minutes call time 500mb data and unlimited texts. However for all pay monthly customers this was stated.

Pay Monthly:

Lifting the limits on voice call allowances for our Pay Monthly consumer customers. UPDATE: We are extending unlimited calls to standard UK numbers for another 30 days till 31st May. Your tariff won’t change, these calls will just show as free of charge on your bill and in My O2.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/td-p/1327094

Re: Unlimited Minutes

gmarkj — Wed, 06 May 2020 08:45:05 GMT

All pay monthly contracts have been given unlimited minutes until the end of May @Anonymous - see info on the links below:
1) https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/td-p/1327094
2) https://news.o2.co.uk/2020/03/30/o2-lifts-the-limit-on-voice-calls-so-pay-monthly-consumers-can-stay-connected/

Re: Unlimited Minutes

Anonymous — Wed, 06 May 2020 11:54:54 GMT

Thank you @Cleoriff and @gmarkj