topic Re: Picture message to email in Pay Monthly

Picture message to email

lor123 — Tue, 05 May 2020 11:57:00 GMT

Where do I go to find out exactly why I'm being charged for "Picture message to email" when I've never been charged for that before?

Re: Picture message to email

gmarkj — Tue, 05 May 2020 12:40:08 GMT

You would need to check your bill @lor123.
Try following the guide below:
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
If that does not help, you would need to call customer services.
There are numbers in the link below.

Re: Picture message to email

lor123 — Tue, 05 May 2020 13:00:49 GMT

Thank you for replying gmarkj. I do have the bill already. The problem I have is that there is this charge on my bill for "Picture message to email" and I don't understand what it is or who I was in communication with regarding that charge. Where can I find out that information? There is nothing to clarify it on my bill.

Re: Picture message to email

jonsie — Tue, 05 May 2020 13:03:43 GMT

If this is an iphone you need to go into message setting and untick message headers