topic Re: NO CALLS in Pay Monthly

NO CALLS

mike300s — Tue, 05 May 2020 12:41:25 GMT

I cannot make any calls or receive any calls. What's happening? How can I find out if the service is down?

Re: NO CALLS

jonsie — Tue, 05 May 2020 12:42:32 GMT

Keep you eye on the status page

https://status.o2.co.uk/

We’re aware of an issue which might be affecting some customers making and receiving voice calls. Our technical teams are investigating. Data and text messages are not impacted. We apologise for any inconvenience.

Updates will be shared here as soon they are available.

Keep rebooting once the issue is fixed

Re: NO CALLS

ECM — Tue, 05 May 2020 12:43:22 GMT

Mine is exactly the same! What do I do?

Re: NO CALLS

Saab — Tue, 05 May 2020 12:44:35 GMT

I also, cannot make or receive calls and I need my phone for work, I will be seeking compensation as my work is being effected

Re: NO CALLS

Sarah43 — Tue, 05 May 2020 12:45:39 GMT

Mine too!! Nightmare....when will this be fixed?

Re: NO CALLS

Sophie8 — Tue, 05 May 2020 12:46:51 GMT

I am not happy that the system is down. I needed to make a conference call and now have to use my land Line which will cost me 23p to connect t and 15.5 p a minute. The calls usually last an hour so this will be expensive where as the 020 number is included in my minutes. What are you guys going to do about that??

Re: NO CALLS

jonsie — Tue, 05 May 2020 12:48:58 GMT

ask them

Re: NO CALLS

Lola — Tue, 05 May 2020 12:50:10 GMT

Hi 02 are you any closer to fixing this. I need to make calls for my job???

Re: NO CALLS

gmarkj — Tue, 05 May 2020 12:50:19 GMT

We don't know @Sarah43 as we are also customer of o2.
Keep checking the status link above.
You would need to discuss compensation with o2 @Sophie8. Perhaps ask your work to use an alternative such as Microsoft Teams or Skype?