topic Re: Troubles with calling in Pay Monthly

Troubles with calling

Zulaika — Tue, 05 May 2020 11:29:43 GMT

I can’t seem to call anyone on my device. It just keeps saying ‘calling’ with no sign of it actually calling the person but no sound. Or it says ‘call failed’ I have unlimited minutes and have really good signal so don’t understand why this is happening. Can someone please help

Re: Troubles with calling

robmcc — Tue, 05 May 2020 11:33:24 GMT

I have the same issue

Re: Troubles with calling

MissP — Tue, 05 May 2020 11:33:51 GMT

I am in Bromley and experiencing exactly the same issue. No support from 02. Same issue occured last week and corrected itself after a few hours. 02 network is becoming increasing unreliable .

Re: Troubles with calling

lizzybob23 — Tue, 05 May 2020 11:34:18 GMT

Mines been exactly the same today. I can’t even find any contact details to contact o2!

Re: Troubles with calling

O2Kurt — Tue, 05 May 2020 11:34:32 GMT

try restarting phone, and dropping the signal down to 3g rather than 4g and see if that helps and post back.

kurt

Re: Troubles with calling

Jamest — Tue, 05 May 2020 11:36:12 GMT

Me to.

Can't call to or from mobile, just silence. Just me, other O2 phones here work ok.

Re: Troubles with calling

jonsie — Tue, 05 May 2020 11:35:23 GMT

Re: Troubles with calling

Cleoriff — Tue, 05 May 2020 11:35:33 GMT

@Zulaika

Have you paid your bill on time?

Check your network status https://status.o2.co.uk/

If all ok then contact O2 on any number in this guide.

Re: Troubles with calling

Kettering — Tue, 05 May 2020 11:35:33 GMT

I am having the same issue (Northamptonshire)

Re: Troubles with calling

Dazrael21 — Tue, 05 May 2020 11:35:35 GMT

I have the same problem - restarted the phone, still can't call anyone (not even O2). Getting texts just fine. Galaxy S7.

Re: Troubles with calling

Kettering — Tue, 05 May 2020 11:36:25 GMT

same

Re: Troubles with calling

Cleoriff — Tue, 05 May 2020 11:36:25 GMT

@Dazrael21

Follow the advice above.

Re: Troubles with calling

SteveHut — Tue, 05 May 2020 11:37:04 GMT

My mobile has gone off as well. Phone won't call out and when I call it's number from a different mobile a message says 'the number I am calling is not recognised'. Calling the help line 100 puts me round and round in circles until it cuts me off because I'm not reporting fraud!

Re: Troubles with calling

pallan62 — Tue, 05 May 2020 11:37:11 GMT

same here, called daughter this morning fine. Now can't call anyone or receieve calls. no way of contacting O2.

Re: Troubles with calling

AnEmeraldSky — Tue, 05 May 2020 11:37:33 GMT

I'm having the same problems even after restart on my s10+ but my partner's s10 is working just fine. If you check the network status page it says they are aware of technical issues but no details and not exactly obvious!

Re: Troubles with calling

Darsham — Tue, 05 May 2020 11:37:53 GMT

I cant make calls out or in on 02 neither can anyone else in our area who has 02

Re: Troubles with calling

jonsie — Tue, 05 May 2020 11:39:13 GMT

Seems to be a lot of problems today

Re: Troubles with calling

Izzywhizzyh — Tue, 05 May 2020 11:40:35 GMT

Yes! Exactly the same in Poole in Dorset

Re: Troubles with calling

Wasim — Tue, 05 May 2020 11:41:19 GMT

I am having the same problem and I have patients to call as I work for the NHS. This is so inconvenient

Re: Troubles with calling

Webbjk96 — Tue, 05 May 2020 11:41:42 GMT

I am having the same issue (devon) have tried to restart and my payment is up to date