topic My O2 site awful in Pay Monthly

My O2 site awful

Tommyorr057 — Sat, 02 May 2020 07:47:38 GMT

The my O2 platform is absolutely rubbish, it is no help what so ever

Re: My O2 site awful

Cleoriff — Sat, 02 May 2020 07:54:11 GMT

Hi @Tommyorr057

Is there anything we can help with?

Re: My O2 site awful

Tommyorr057 — Sat, 02 May 2020 08:03:35 GMT

The page is very clunky and not very user friendly. The redeem button isn’t working on my extra and it always seems I have to get someone on the chat function to fix it for me

Re: My O2 site awful

pgn — Sat, 02 May 2020 08:16:07 GMT

A list of things you can and cannot do yourself in MyO2 near the end of this guide, @Tommyorr057 :

Most listed below:

Re: My O2 site awful

Tommyorr057 — Sat, 02 May 2020 08:26:49 GMT

Hello pgn, I am sorry I don’t see how this helps me. I do realise we are in unprecedented times and there will be limited service on what can and can’t be done, my issue is with the app/website. When you try and ask for help it seems to send you round and round. The live chat function seems to be the only way to solve issues.

Re: My O2 site awful

Cleoriff — Sat, 02 May 2020 08:33:08 GMT

@Tommyorr057

Yes we are in a time of crisis and O2 staff are limited due to the rules on social distancing.

However, the community here is being used as a resource to help as much as we can. If you have a query, just ask and we will do our best to answer.

Re: My O2 site awful

pgn — Sat, 02 May 2020 08:38:20 GMT

Up until this week, the Live Chat function had not been in operation, again due to current pandemic conditions and imposed lockdown etc.

During these times, the turnover of questions here on the O2 Community Forum has been unprecedented, itself lending credence to the deficiencies that you mention in MyO2, both app and website, @Tommyorr057.

Have you read the Guide for the MyO2?

Re: My O2 site awful

Tommyorr057 — Sat, 02 May 2020 08:41:39 GMT

Yes Cleoriff, I appreciate there are definitely more people in need than me, I 99.9% always get the problem solved when I get access to the chat function, and I don’t mean for this to be, or turn into a rant, the issue is I was given the option on O2 priority for an Amazon music extra to be applied to my account as a thank you. When directed to access it on ‘My O2’ it simply says press on ‘Redeem’ which it’s completely simple enough, but it does not work. That button does not work. The ‘Redeem later’ button does work and it takes you back to the main landing page of My O2. That is the issue. If you guys are saying there is no info or it can’t be solved from this platform that is fine.

Re: My O2 site awful

madasaf1sh — Sat, 02 May 2020 08:49:40 GMT

What browser are you using, as I have had no issues in the past or recently redeeming offers, have you tried a different browser or using the My o2 app, also clear cookies and cached data from your browsers.

To be fair out of all the networks account portals, there are much much worse than o2's and i think o2's is one of the best..

Re: My O2 site awful

Cleoriff — Sat, 02 May 2020 08:52:08 GMT

@Tommyorr057

There are numerous people having problems with Amazon Music.

Your only option is to contact O2 from the numbers in this link.

Here's all the info we have on Extras

https://www.o2.co.uk/help/account-and-billing/extras#choose

https://www.o2.co.uk/help/account-and-billing/extras-partners

Re: My O2 site awful

JF-Sebastian — Wed, 02 Jun 2021 17:12:45 GMT

The MyO2 app and website are terribly designed and incredibly unresponsive. The search function is next door to useless as well. It all makes for a very frustrating experience and isn't exactly conducive in encouraging people to part with their hard-earned money.

Re: My O2 site awful

pgn — Thu, 03 Jun 2021 05:37:54 GMT

Hi, @JF-Sebastian - love the Bladerunner reference, Methuselah syndrome notwithstanding!

I find using Google's "inurl: o2.co.uk" (no space after the : !) search modifier invaluable for searching in a targeted fashion for info on the O2 website and forum, leaving the nigh-on-useless search boxes on both platforms alone.

Let's hope the new Virgin Media O2 operation brings changes and much-needed improvements to both sites, O2 Customer Forums and O2-run MyO2 on the O2 side of the house. Given both pre-merger companies use the Khoros platform for their Customer Forums, this could be a strong likelihood in the coming weeks and months!

It has to be said, live stock control on O2's side has ever been a bugbear, and whilst Virgin Media deal mainly in Service Contracts, their commercial website, with the odd Mobile and Broadband Service separate logins, has been woefully under-developed at offering customers cost-saving discounts without having to call VM up and haggle - multiple times, usually.

All I can say, @JF-Sebastian, is to watch this space - and do what you can to keep Methuselah at bay (I hear chess is your thing!) 👍

Re: My O2 site awful

jbnat — Sun, 31 Dec 2023 15:50:05 GMT

completely agree . website is total rubbish and not user friendly,

needs simplifying , need a drop down menu hen you first log in

cannot easily access your bill to check call charges etc

Re: My O2 site awful

Enlli — Sun, 31 Dec 2023 15:58:50 GMT

Wow, digging up a thread that is 43 months old.

Depends what you want to do, but I have no problems using My O2 on the App or the Web Version

Re: My O2 site awful

Oxonian — Sun, 31 Dec 2023 16:01:15 GMT

@jbnat

You can very quickly click on MyO2 from the O2 homepage ; that will give you the personal information that you are seeking :-

Beyond that, I would put the O2 website at around "average". There are better websites around but some are far worse.

Re: My O2 site awful

JamesLampers — Mon, 06 May 2024 11:20:18 GMT

Could not agree more, it is absolutely rubbish. Trying to redeem Disney+ subscription and it just logs you out and then you go back in and click I am an existing customer and it logs your out again. Absolute rubbish

Re: My O2 site awful

Bambino — Mon, 06 May 2024 11:24:57 GMT

@JamesLampers

See if anything in the guide below helps:

Guide: Adding and removing O2 Extras - O2 Community