topic Re: importing nunber in Pay Monthly

importing nunber

ginny — Thu, 30 Apr 2020 06:50:54 GMT

can somebody help?

I have completed the online form 4 times to bring my number from ID mobile with the PAC code.

I then receive an email from blue prism stating they are unable to verify my security details. I really want to keep my ID number any suggestions?

Re: importing nunber

Cleoriff — Thu, 30 Apr 2020 06:58:59 GMT

@ginny

This is probably due to you trying 4 times. Porting is taking longer than usual so you have probably confused the system. https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

You need to contact O2 on the numbers in this guide. They open at 8am.

Re: importing nunber

ginny — Thu, 30 Apr 2020 07:12:39 GMT

many thanks for the reply, I only re-submitted after receiving an email from blue prism saying the application had been unsuccessful. Perhaps I should leave it for 24 hours.

Re: importing nunber

Cleoriff — Thu, 30 Apr 2020 07:18:30 GMT

@ginny

Keep rebooting your phone as well.