topic Re: Bill increase in Pay Monthly

Bill increase

RGW — Sun, 26 Apr 2020 09:00:26 GMT

I received an email saying my bill goes up to 25th April, 2020. It says my airtime plan is £37.99 which is my normal airtime is between £14.15 to £15.15 monthly. And I never use it for texting or calling. Could you explain please how this happened that my airtime goes up. I never upgrade it or increase it.

Re: Bill increase

pgn — Sun, 26 Apr 2020 09:07:47 GMT

Have you come to the end of your contract, and perhaps lost a fixed-term bolt-on that was only valid for 2 years?

This should be visible in your MyO2 app or Web version.

That is one possible cause for such a jump, @RGW.

Re: Bill increase

Cleoriff — Sun, 26 Apr 2020 09:08:26 GMT

@RGW

There are many mistakes being reported with billing. Give O2 a call. Use any number in this guide and press ANY option. (even fraud)

Re: Bill increase

jonsie — Sun, 26 Apr 2020 09:55:25 GMT

Not forgetting the general RPI increase in April

https://www.o2.co.uk/prices

Re: Bill increase

Cleoriff — Sun, 26 Apr 2020 10:02:01 GMT

@jonsie wrote:
Not forgetting the general RPI increase in April
https://www.o2.co.uk/prices

Yes but @RGW airtime has gone up to £37+ as opposed to £14-£15 per month @jonsie so this appears to be an error and not the first one we have seen this last two weeks.