topic Re: Returns in Pay Monthly

Returns

StuWink — Sun, 26 Apr 2020 02:09:36 GMT

Hi i wish to cancel an order which hasnt been delivered yet n re order another a different tablet i informed the parcel company but do i just send 02 an email to cance
Ta in advance
Stu

Re: Returns

Bambino — Sun, 26 Apr 2020 05:33:52 GMT

@StuWink There is no email address. If you've received a dispatch email and tracking number you'll have to wait for your order to arrive. You can then refuse delivery, or accept it and then send it back using the change of mind policy: https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If your order hasn't been dispatched yet, you'll have to call customer service. Best time to try to get through is 8 am.

Re: Returns

StuWink — Sun, 26 Apr 2020 07:11:01 GMT

Thanks for the reply
Much app.