https://community.o2.co.uk/t5/Pay-Monthly/Billing/m-p/1335155#M191944 <P>Hi <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3912582">@Rebecca007</a>&nbsp;</P><P>See community help here:</P><P><A href="https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023" target="_blank" rel="noopener">https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...</A></P><P>And O2 advice here…</P><P><A href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" target="_blank" rel="noopener">https://www.o2.co.uk/help/account-and-billing/premium-service-checker</A></P><P>and this site will to help you get your money back…</P><P><A href="https://payforitsucks.co.uk/" target="_blank" rel="noopener">https://payforitsucks.co.uk/</A></P><P>&nbsp;You should also ring Customer Service and ask them to place the following bars on your account:</P><P>Bar all Direct to bill debits</P><P>Bar Premium rate numbers</P> Fri, 24 Apr 2020 05:44:56 GMT Cleoriff 2020-04-24T05:44:56Z https://community.o2.co.uk/t5/Pay-Monthly/Billing/m-p/1335149#M191942 There is an added charge on £12.99 a month on my bill from an app or something that I never down loaded on my phone I’ve found the company and emailed them twice but they have ignored it how can I stop it Fri, 24 Apr 2020 05:26:43 GMT https://community.o2.co.uk/t5/Pay-Monthly/Billing/m-p/1335149#M191942 Rebecca007 2020-04-24T05:26:43Z https://community.o2.co.uk/t5/Pay-Monthly/Billing/m-p/1335155#M191944 <P>Hi <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3912582">@Rebecca007</a>&nbsp;</P><P>See community help here:</P><P><A href="https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023" target="_blank" rel="noopener">https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...</A></P><P>And O2 advice here…</P><P><A href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" target="_blank" rel="noopener">https://www.o2.co.uk/help/account-and-billing/premium-service-checker</A></P><P>and this site will to help you get your money back…</P><P><A href="https://payforitsucks.co.uk/" target="_blank" rel="noopener">https://payforitsucks.co.uk/</A></P><P>&nbsp;You should also ring Customer Service and ask them to place the following bars on your account:</P><P>Bar all Direct to bill debits</P><P>Bar Premium rate numbers</P> Fri, 24 Apr 2020 05:44:56 GMT https://community.o2.co.uk/t5/Pay-Monthly/Billing/m-p/1335155#M191944 Cleoriff 2020-04-24T05:44:56Z