topic Re: Data share in Pay Monthly

Data share

hessey50 — Thu, 23 Apr 2020 22:13:37 GMT

Account on here seems to have lost questions so

I have three pay monthly accounts all show able to share data but cannot seem to get this tio work site says dont need a new contract and points to non existant link just paid for £30 quids worth of date on one account but have loads spare on other numbers been trying to sort this since march no longer any support

Re: Data share

MI5 — Thu, 23 Apr 2020 22:15:30 GMT

@hessey50

You need to convert to sharer plans on the numbers you want to share data with https://www.o2.co.uk/sharer-plans

Re: Data share

hessey50 — Fri, 24 Apr 2020 00:00:54 GMT

Yes thats what I have been trying to do... from site

"It doesn’t have to be on a new contract – go to My O2 or come and see us in store to share your current data allowance."

"Before you are able to share a data allowance across your devices, we'll need to activate sharing. If this wasn't done in store when you bought your device or sim, you can activate it in My O2. "

But there isnt any way to do so that I can find there are no shops open though when I did try before they shut they said cant do it and the live chat was when available then as per norm of no use so now I am going nowhere I appreciate this is a difficult time as my daughter the phone user a student nurse has had to move pro tem to an internet free location while doing 12 hour shifts hence my need to get her the extra data

Re: Data share

MI5 — Fri, 24 Apr 2020 00:02:29 GMT

@hessey50

You'll need to call customer service to activate it