topic Re: Upgrade being processed in Pay Monthly

Upgrade being processed

Gracee — Wed, 15 Apr 2020 17:37:00 GMT

So I upgraded my phone on Tuesday morning and everything was fine and confirmation email said next day delivery. I was a bit skeptical about this due to the virus which is understandable.

It's Wednesday evening and I've not received a dispatch email and my order is still being processed. So does this mean my upgrade hasn't been accepted yet?

The website does actually state they're still working normally with deliveries and next day delivery is still in placed. So I'm presuming the reason my order is still being processed is due to the contract?

Don't want to call up due to the numbers they're experiencing and it's not really a priority for them? Just wondered if anyone has had this happen to them before?

Re: Upgrade being processed

Cleoriff — Wed, 15 Apr 2020 17:39:08 GMT

@Gracee

It's very common. Contact O2 via the numbers in this link

Re: Upgrade being processed

Simmo82 — Wed, 15 Apr 2020 17:52:08 GMT

I’m in the same boat, ordered it on the 12th and still no email either. It’s rather annoying to be honest, I would rather they say if the current crisis is going to cause a delay.

Re: Upgrade being processed

Cleoriff — Wed, 15 Apr 2020 17:56:19 GMT

@Simmo82

Less staff, less delivery drivers and fewer devices getting to O2. All reasons for delays.

Re: Upgrade being processed

Simmo82 — Wed, 15 Apr 2020 18:55:20 GMT

I’m not stupid, I understand why there might be delays but they need to update the information they provide about delivery’s rather than say delivery should not be effected and next day is still the norm.

Re: Upgrade being processed

Cleoriff — Wed, 15 Apr 2020 18:59:30 GMT

Ok.

Re: Upgrade being processed

jonsie — Wed, 15 Apr 2020 19:18:25 GMT

Sheesh, you try your best...