topic Re: Text received - SCAM??? in Pay Monthly

Text received - SCAM???

Phill666 — Fri, 10 Apr 2020 16:16:23 GMT

I received a text earlier from +447552401361

O2:We were unable to process your latest bill. Inorder to avoid fees, please update your payment information via: [link removed]

This link then displays all blank fields for personal information to b entered.

Obviously I didnt do this - If not aware already customers need warning

And this policing

Re: Text received - SCAM???

Bambino — Thu, 09 Apr 2020 12:15:01 GMT

@Phill666

It's a well known scam
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

Re: Text received - SCAM???

jonathansowden — Wed, 15 Apr 2020 17:11:27 GMT

How do these scammers know we are with O2?

Why dont O2 do something to prevent them being able to SMS O2 clients?

Last year I was one of the hundreds caught out by the NEXGEN scam, a problem O2 had been aware of for 18 months and did nothing about. O2 have a duty of care to protect customers and are doing nothing about these scams, often taking a cut (as they did with nexgen) from the amounts paid by gullible customers.

Re: Text received - SCAM???

MI5 — Wed, 15 Apr 2020 17:16:33 GMT

They only know the number originated on O2, not that it still is, hence people that have ported out to different networks are getting them saying they are from O2.