topic Re: customer in Pay Monthly

customer

tomh23 — Tue, 14 Apr 2020 16:20:48 GMT

Hi, im trying to get in contact with o2, im currently furloughed and my bill date is coming up soon. i have not recieved payment from the gov yet. everytime i call 202 it gets me no where and just says there only dealing with urgent matters, bye and then the call dis connects??

Re: customer

jonsie — Tue, 14 Apr 2020 16:22:22 GMT

Keep trying

Re: customer

Bambino — Tue, 14 Apr 2020 16:22:53 GMT

@tomh23

You need to speak to the payment management team

You can reach the Payment Management team on 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to try is 8 am

Re: customer

tomh23 — Wed, 15 Apr 2020 13:38:37 GMT

called this number, pressed one for calling on current number, then they sent a text with my current minutes left etc, then they said press 2 for anything else billling related. and then said were only dealing with urgent matters, bye. ?