topic Re: Disney + in Pay Monthly

Disney +

Anita18 — Fri, 10 Apr 2020 13:43:53 GMT

I have an email offering Disney plus free
For 6 months but when I look at my o2 it says £5.99 per month.
I haven’t upgraded so is the free offer only for those upgrading?

Re: Disney +

O2Stacey — Fri, 10 Apr 2020 13:53:39 GMT

Hi Anita18

The 6 month free offer is available to new and upgrading customers only. However as an existing O2 customer when you add the extra you can benefit from a £2 airtime discount if/when you would like to add the extra. To add an extra log onto My O2 - Manage your account - Your extras.

Hope this helps

Stacey

Re: Disney +

Anita18 — Fri, 10 Apr 2020 13:56:01 GMT

Thank you 😊

Re: Disney +

Gurveer — Tue, 14 Apr 2020 11:37:37 GMT

Hi,
Is the 6 month free offer still available for existing customers? I am looking to get this extra on my existing package.
Thanks

Re: Disney +

jonsie — Tue, 14 Apr 2020 11:40:11 GMT

Only for new customers and upgrading customers

You can get a £2/month discount as an existing customer.

Re: Disney +

Brydo — Wed, 15 Apr 2020 10:15:09 GMT

hi. i am a new o2 customer, , can you tell me how i activate my 6 month free Disney +

thank you

Brian

Re: Disney +

Cleoriff — Wed, 15 Apr 2020 10:28:20 GMT

@Brydo

Go to My O2 to redeem your extra. You'll be able to redeem it through the 'Your extras' section under manage your account.

Here is a link to our help and support page. Here you will find how to redeem your extra.

https://www.o2.co.uk/help/account-and-billing/extras#choose

Re: Disney +

Brydo — Wed, 15 Apr 2020 11:02:09 GMT

thank you so much ,, sorted,, just need my new sim to arrive now

Re: Disney +

Cleoriff — Wed, 15 Apr 2020 11:03:44 GMT

@Brydo

Good news

Re: Disney +

jonsie — Wed, 15 Apr 2020 11:52:02 GMT

Excellent

Re: Disney +

Sheda96 — Tue, 16 Jun 2020 17:21:18 GMT

I'm trying to redeem code for Disney+ it says 'cannot be redeemed you may have already redeemed this' log into Disney+ to check & when I do this it only shows 7 day free trial not 6 months free can you help

Re: Disney +

gmarkj — Wed, 17 Jun 2020 08:39:53 GMT

Sounds like you need to call customer services.
All numbers are in this guide:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true
Best number to call is 0800 587 4005

Re: Disney +

Sheda96 — Wed, 17 Jun 2020 19:42:56 GMT

Thanks have tried to ring o2 will try again tomorrow

Re: Disney +

Nikala — Thu, 10 Sep 2020 18:53:45 GMT

I have had several SMS offering Disney plus free for 6 months but when I look at my o2 it says £5.99 per month too. I am not new or upgrading my contract but you've made the offer and I've tried to accept it. I want it adding. It isn't my fault that O2 made the offer in error (several times!) Who do I complain to and how? I tried the chat but every is busy each time I've tried. The number that the SMS said to text isn't working. I tried Aura but she just gave me my bill total. Not good enough.

Re: Disney +

MI5 — Thu, 10 Sep 2020 19:25:12 GMT

@Nikala

You text the word DISNEY to 21500 and follow the instructions sent back.

You must do this from the phone that the offer was sent to as it is number specific.

Re: Disney +

EmilyJ — Fri, 06 Nov 2020 11:48:06 GMT

Hi, I already had a free Disney+ subscription until Feb, I upgraded and was offered another 6months which I took, however my account still says it will expire in Feb. How do I activate the new one...worried I'll lose it! Thanks very much.

Re: Disney +

MI5 — Fri, 06 Nov 2020 12:47:46 GMT

Unfortunately the offers can't be stacked @EmilyJ