topic Cancel all diverts, turn off answering service in Pay Monthly

Cancel all diverts, turn off answering service

Anonymous — Thu, 03 Jun 2010 13:31:03 GMT

Hi

I understand I need O2 to:
Cancel all call diverts.
Turn off answering service.

Please can someone do this for me!

Cancel all diverts, turn off answering service

Anonymous — Thu, 03 Jun 2010 14:53:33 GMT

Its a customer forum, so I'm afraid we are all customers like you.
Anyway both of those things are done on you handset.
Call 1760 for free to turn off Voicemail.
If you've set up any other diverts then use the cancel option in your phone's menu.

Cancel all diverts, turn off answering service

jonsie — Thu, 03 Jun 2010 15:18:50 GMT

Try dialling ##002#. This is the short code to cancel all diverts, including Voicemail 901.

You then need to dial 1750 to switch voice mail back on or 1710 for text alert instead.

Unfortunately you can't have text alert and 901 together, it's one or the other, whichever you prefer.

Hope the code works for you.

Sorted!

Anonymous — Thu, 03 Jun 2010 20:33:38 GMT

Thank you Stevyjones ##002# returned the message 'All Diverts Cancelled' so I guess I am sorted.

Appreciate your help.

Thank you.

And thank you to prking for your reply too, although I have only just read it! ...Nothing like doing things in reverse order!

Thanks again

Cancel all diverts, turn off answering service

jonsie — Thu, 03 Jun 2010 20:37:47 GMT

Glad you're sorted

Cancel all diverts, turn off answering service

Anonymous — Thu, 03 Jun 2010 20:41:21 GMT

If you have set a divert with your handset, its best to cancel it with the handset. This is because some handsets will periodically refresh the diverts. If you have one of those handsets, then using the Service Command will cancel the diverts, only for the handset to set them again sometime later.

Cancel all diverts, turn off answering service

Anonymous — Thu, 03 Jun 2010 20:57:43 GMT

This is a new sim card, I normally only use Vodafone, hence I had to look up how to do it and found posts saying o2 had to sort it.

The diverts on the card were set up 'out of the box' they are the standard diverts on the card without any intervention from me; in otherwords I didn't use the handset to set the diverts.

Thanks for the info

Cancel all diverts, turn off answering service

Anonymous — Thu, 03 Jun 2010 21:24:18 GMT

That's fine then, you won't need to do anything else as the only divert will have been Voicemail.

Cancel all diverts, turn off answering service

Anonymous — Thu, 03 Jun 2010 21:41:45 GMT

Thank you.

Re: Cancel all diverts, turn off answering service

Anonymous — Mon, 04 Nov 2013 20:05:45 GMT

Hello,

I'm struggled in Brussels to hear my voice mail.

Could you tell me the right number I have to dial to hear them, please?

Thank you very much.

Kind Regards.

Re: Cancel all diverts, turn off answering service

MI5 — Mon, 04 Nov 2013 20:10:08 GMT

@Anonymous wrote:
Hello,

I'm struggled in Brussels to hear my voice mail.

Could you tell me the right number I have to dial to hear them, please?

Thank you very much.

Kind Regards.

http://www.o2.co.uk/support/generalhelp/howdoi/voicemail901/voicemail901abroad;j

Re: Cancel all diverts, turn off answering service

Anonymous — Wed, 19 Mar 2014 10:58:57 GMT

this worked for me thanks