topic Re: ONE-OFF data bolt on - why am I charged every month? in Pay Monthly

ONE-OFF data bolt on - why am I charged every month?

Anonymous — Wed, 10 Oct 2012 19:35:17 GMT

Hello,

Can anyone tell me why I bought a ONE-OFF data bolt on in August and have been charged every month since? Shouldn't a one-off bolt on be a one-off payment? If it isn't in fact one-off it should be renamed - this is just devious behaviour. Unless maybe I'm just making stupid assumptions.

Re: ONE-OFF data bolt on - why am I charged every month?

perksie — Wed, 10 Oct 2012 19:43:42 GMT

I don't think most people would want to have to re-order their bolt ons every month.

You just turn it off you don't want it to continue.

Nothing devious just normal practice and you're not stupid either as these things aren't always obvious until you ask.

Loads of help here if you're not sure of anything.

Re: ONE-OFF data bolt on - why am I charged every month?

Anonymous — Wed, 10 Oct 2012 19:42:14 GMT

So why is it called a one off bolt on when you can get ones that aren't called a one off? Where do you turn them off?

Re: ONE-OFF data bolt on - why am I charged every month?

perksie — Wed, 10 Oct 2012 19:51:19 GMT

Oh is this a business account, this one?

https://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=BusinessData

If you're sure you ordered a one off and not the monthly one, ring CS and ask if they can credit you back any over charge.

Mislaid the crystal ball sorry!

Re: ONE-OFF data bolt on - why am I charged every month?

Anonymous — Wed, 10 Oct 2012 19:53:36 GMT

Yeah it's definitely supposed to be a one-off - I'm being charged every month but because it's only meant to be a single transaction it's not actually recorded on my online monthly details so I have no way of cancelling it, just wondering if anyone knew - I'll go to a store tomorrow. Thanks for your help!

Re: ONE-OFF data bolt on - why am I charged every month?

perksie — Wed, 10 Oct 2012 20:04:44 GMT

Customer services will be able to cancel it for you see "Contact us" at the bottom of the page for the number and opening times.

Re: ONE-OFF data bolt on - why am I charged every month?

Bolt-on — Tue, 14 Apr 2020 09:24:17 GMT

How do I remove a one off data bolt on

Re: ONE-OFF data bolt on - why am I charged every month?

MI5 — Tue, 14 Apr 2020 09:28:13 GMT

Call customer service but it should not be recurring.

Re: ONE-OFF data bolt on - why am I charged every month?

Tommy94 — Sat, 07 Nov 2020 03:11:53 GMT

I just purchased a one off bolt on and want to cancel it but im hoping wjen its due to be payed it won't reoccur

Re: ONE-OFF data bolt on - why am I charged every month?

MI5 — Sat, 07 Nov 2020 07:24:46 GMT

It won't reoccur.
Unused data from it will carry over for one month.