topic Re: How??????? in Pay Monthly

How???????

Service1 — Fri, 10 Apr 2020 15:11:17 GMT

question. How else are people supposed to call you when the line is disconnected? I made a payment well over two hours ago and my service has still NOT been reconnected. And customer lines are only accepting calls regarding fraud

Re: How???????

O2Stacey — Fri, 10 Apr 2020 15:19:43 GMT

@Service1

Sorry to here you haven't been reconnected yet. It can take up to 24 hours for service to resume after a payment has been made. In the meantime try turning your phone on and off every so often as this can help speed up the process.

If you have wifi you can contact friends and family through apps such as whats app, facebook and skype.

Hope this helps and that you're reconnected again soon!

Stacey

Re: How???????

Bambino — Fri, 10 Apr 2020 15:20:44 GMT

@Service1

You need to speak to the payment management team

You can reach the Payment Management team on 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

You can also try calling customer service using Skype on 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Re: How???????

jonsie — Fri, 10 Apr 2020 15:22:24 GMT

The system will update at midnight so it may be morning before you are reconnected.

Re: How???????

Sara13 — Fri, 10 Apr 2020 15:33:08 GMT

My lines are restricted and I have paid my bill, messaged but got no reply. Tried calling and they are shut

Re: How???????

Service1 — Mon, 13 Apr 2020 15:23:01 GMT

This is massively annoying, it’s now been two days and my line has STILL been reconnected, I can totally understand in the current state of affairs the company’s customer service has been compromised BUT this is a utter shambles. You cannot speak to anyone if your line has been cut off, how the F**K else are we supposed to get our/your issues sorted out. 🤷🏾‍♂️

Re: How???????

jonsie — Mon, 13 Apr 2020 15:28:23 GMT

The only way for you would be to use Skype to the free numbers

Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Re: How???????

pgn — Mon, 13 Apr 2020 15:31:38 GMT

There are a few 0800 numbers in this doc, and Skype works for some of them: