topic new upgrade sim not working in Pay Monthly

new upgrade sim not working

kieron — Fri, 10 Apr 2020 13:44:06 GMT

my new upgrade has just arrived i have inserted my new sim into the device and im getting a no service but my other contract phone is full bar of signal

Re: new upgrade sim not working

O2Stacey — Fri, 10 Apr 2020 13:49:40 GMT

Hi Kieron

If you have upgraded and your old sim card fits in the new phone, you can continue to use the old Sim. If this is not the case you will have to get in touch with customer services to activate the new sim card by calling 202.

Hope this helps

Stacey

Re: new upgrade sim not working

kieron — Fri, 10 Apr 2020 15:41:16 GMT

hi yes my old sim fits and works in my new device when can i start using my new sim ?

Re: new upgrade sim not working

kieron — Fri, 10 Apr 2020 15:43:31 GMT

as my old sim contract ends the 28th of april thanks

Re: new upgrade sim not working

jonsie — Fri, 10 Apr 2020 16:30:16 GMT

You don't need the new sim as the tariff and contract has been tansferred to the old sim.

Only if you have a 5G phone will you need the new sim in which case follow the guide below

Re: new upgrade sim not working

kieron — Fri, 10 Apr 2020 19:00:11 GMT

thank you !

Re: new upgrade sim not working

jonsie — Fri, 10 Apr 2020 21:21:04 GMT

You're welcome