topic Re: Contacting O2 in Pay Monthly

Contacting O2

Prymaka — Fri, 10 Apr 2020 09:11:19 GMT

Anyone know how to contact O2? No phone lines shown, no live chat, no email access. My phone has stopped connecting to the mobile network (Wifi is ok). I have reset all settings, restarted etc etc, but still no go. No doubt a reset at the SIM level in the network will fix it, but how do I get a message to O2 to reset?

Re: Contacting O2

Cleoriff — Fri, 10 Apr 2020 09:21:03 GMT

@Prymaka

Numbers here https://www.o2.co.uk/contactus

also...

Try these other numbers

0800 977 7337, 0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

Re: Contacting O2

Galder — Fri, 10 Apr 2020 09:30:44 GMT

I am trying to contact O2 and not getting any answer, they called me and the guy on the phone was really rude and as he couldnt understand me gave me a rude answer and hang off. How can I ask them to contact me I need to give the notice to let them know I am not going to continiue with them and no one answers. Can I please have a call or an answer to this as no one is really helping me at all?

Re: Contacting O2

Prymaka — Fri, 10 Apr 2020 12:46:57 GMT

Thanks for the phone numbers, but phone lines are not responding. Snowed under I guess. Live chat would be good but that is closed too. There do not seem to be any email addresses around.

Re: Contacting O2

madasaf1sh — Fri, 10 Apr 2020 13:13:29 GMT

@Prymaka o2 dont offer email support, so you will just need to keep trying im afraid

Re: Contacting O2

Prymaka — Fri, 10 Apr 2020 13:20:38 GMT

Thanks. I suppose if O2 was a telecommunications company they would sort out agents working from home. Or maybe reducing their sales operations (which are still in full swing) and putting those staff into Customer Service. Right now you can contact O2 only if it is critically urgent, or if you want to buy something.

Re: Contacting O2

jonsie — Fri, 10 Apr 2020 14:59:41 GMT

Cancel via text

Re: Contacting O2

Prymaka — Fri, 10 Apr 2020 15:38:29 GMT

except I can't send a text because my phone won't connect. Catch 22 (O22 that is).