topic Re: Payment in Pay Monthly

Payment

Len — Wed, 08 Apr 2020 15:07:47 GMT

I am unable to pay due to minimal money because of lockdown covid-19 and I cannot get in contact with anyone to let them know????

Re: Payment

Ellasboy — Wed, 08 Apr 2020 15:15:43 GMT

I get through to payment support then it says we are looking up your account then says we have sent u a text of your balance ! Really 02 ! Need to speak to someone but obviously if your bill is due in a day or 2 they cut you off !! Definitely will not renew contract !

Re: Payment

Bambino — Wed, 08 Apr 2020 15:32:52 GMT

@Len @Ellasboy See this: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true

Re: Payment

Len — Wed, 08 Apr 2020 15:35:35 GMT

Sorry o2 sent me a link that brought me here 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️

Re: Payment

jonsie — Wed, 08 Apr 2020 15:38:28 GMT

Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

You can reach the Payment Management team on 0800 902 0217
or 0800 032 5302 or 08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am