topic Re: Moved from o2 business to o2 consumer, when does PAC switch over occur? in Pay Monthly

Moved from o2 business to o2 consumer, when does PAC switch over occur?

gr4z — Wed, 08 Apr 2020 12:56:38 GMT

After closing my business I have moved to a consumer O2 account from my business O2 account. When I ordered my consumer O2 SIM, I submitted my PAC. Now have the consumer SIM and have put it in my iPhone, but when does my old number get moved over please? Is it overnight? I know have a temporary number no one knows about

Thanks

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

jonsie — Wed, 08 Apr 2020 12:59:17 GMT

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

gr4z — Wed, 08 Apr 2020 13:13:04 GMT

Thanks, should of assumed that. Will wait until my O2 business SIM goes offline, that is the usual way to identify its been moved over

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

MI5 — Wed, 08 Apr 2020 13:33:31 GMT

@gr4z

You don't need a pac and it won't work with one.

As you are staying with O2 you just need to call to migrate your number

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

gr4z — Wed, 08 Apr 2020 14:23:09 GMT

So even though I submitted it with my consumer order, it won't do anything? I still have to call O2?

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

MI5 — Wed, 08 Apr 2020 16:23:28 GMT

Yes you do.

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

O2Sean — Wed, 08 Apr 2020 16:34:11 GMT

Hi @gr4z ,

Yes a pac code is only needed if you are moving from one network to another. What you need to do is a business to consumer migration. This is done by O2 Business customer service. The migration will normally take 24 hours but may take longer with the current pressure that the network is under.

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

gr4z — Fri, 10 Apr 2020 06:55:53 GMT

So I called O2 business to move over and they did that. My O2 business SIM went off line around 1pm yesterday so put in my new O2 consumer SIM and it has remained with 'no service' ever since. I now have no phone service at all. Any idea how long once they have switched off one service the other comes online?

Thanks

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

MI5 — Fri, 10 Apr 2020 07:33:36 GMT

@gr4z

Keep rebooting your phone every half hour or so.

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

Cleoriff — Fri, 10 Apr 2020 08:03:00 GMT

@gr4z

Porting is taking ages...

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

gr4z — Fri, 10 Apr 2020 08:11:13 GMT

Thanks. I assumed that but thought once they turned off one SIM they would then enable the other at the same time! I guess I could be without a phone service for a few days now?

BTW I got 6 months free Audible with my consumer SIM. It was then cancelled yesterday when my business SIM went offline! Any idea if this will be re-enabled when the consumer service is switched back on?

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

MI5 — Fri, 10 Apr 2020 08:22:57 GMT

Usually yes, but things are running slowly currently.

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

gr4z — Sat, 11 Apr 2020 07:42:26 GMT

My line is now working thanks to all.

I don't have WiFi calling unfortunately. If I go to the MyO2 app to turn it on, I just get an error 500. In fact most pages in MyO2 come back with error 500. Is it down?

No sign of my Audible subscription either 😞

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

Cleoriff — Sat, 11 Apr 2020 08:01:27 GMT

@gr4z

It's not down on my PC. I have tried it this morning.

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

gr4z — Sat, 11 Apr 2020 10:49:57 GMT

This is all I get from my PC and my phone.

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

jonsie — Sat, 11 Apr 2020 10:51:27 GMT

It may take until after the bank holiday before the systems catch up @gr4z

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

gr4z — Tue, 14 Apr 2020 08:43:27 GMT

Sorry to be pain, but I am going round in circles here. I am trying to enable WiFI calling as my signal is so poor at my house. MyO2 is now working but it just gives me info about WiFi calling, nothing about how to enable it. If I try and enable it on my phone in the settings, it just fails and says 'contact O2'. If I ring 202 it just hangs up as they cannot help at the moment. So a bit stuck.

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

gmarkj — Tue, 14 Apr 2020 08:47:02 GMT

It has be enabled on your account before you can turn it on on your phone (assuming you have an approved device).
There are lots of numbers to call in the link below and a few ways to call them.

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

gr4z — Tue, 14 Apr 2020 09:03:21 GMT

When I try and enable WiFi calling, it just says 'to allow wifi calling on this account, contact o2'.

Re: Moved from o2 business to o2 consumer, when does PAC switch over occur?

MI5 — Tue, 14 Apr 2020 09:04:50 GMT

@gr4z