topic Re: Multiple accounts in Pay Monthly

Multiple accounts

Tom2 — Wed, 08 Apr 2020 10:15:40 GMT

I just set a third account using my usual email address, now I can't access my other two accounts which don't seem to be linked to my email address anymore.
When I try and reset the log in details for my main number I input the verification code and I get an invalid message return.

Re: Multiple accounts

jonsie — Wed, 08 Apr 2020 10:17:40 GMT

Call CS

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
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Re: Multiple accounts

O2Sean — Wed, 08 Apr 2020 10:19:56 GMT

HI @Tom2 ,

You should be able to fix your issue and bring your third account over by "Bringing in other products" on MyO2 via the O2 website.

Re: Multiple accounts

Tom2 — Wed, 08 Apr 2020 11:58:06 GMT

Yes but because the accounts have the same email address it won't let me. It says 'you already have this account'. So what has happened to the others? I try and reset the details but the code I'm sent is rejected.

Re: Multiple accounts

jonsie — Wed, 08 Apr 2020 12:01:28 GMT

You need to use a different email address for confirmation. It won't change the email of your account but you need to use a different one for the merge.