topic Suspend my pay monthly in Pay Monthly

Suspend my pay monthly

aqua — Wed, 08 Apr 2020 10:42:32 GMT

Hi, I'm currently abroad and won't be using my phone for a while so I want to suspend my pay monthly, so that I don't waste and can continue again when I'm back in the UK. I think because I am abroad, i cannot access the chat and cannot make calls to O2 either, how can this be proceeded? I also cannot find any email address.

Re: Suspend my pay monthly

jonsie — Wed, 08 Apr 2020 10:43:40 GMT

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608

Re: Suspend my pay monthly

Bambino — Wed, 08 Apr 2020 12:06:41 GMT

@aqua You cannot suspend your contract payments. You can try to call customer service using Skype for free on +44800 032 1402. Best chance of getting through is 8 am UK time.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

You could also try to reach the Payment Management team on +44800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support