topic Re: oustanding balance in Pay Monthly

oustanding balance

Saleki — Wed, 08 Apr 2020 09:24:23 GMT

I made a payment to my outstanding balance last week and it is still not showing on my online account. Has this happened to anyone else? I am just worried that when my next payment is due (2 days) they will try take the larger amount without registering that I have already paid half of it. If anyone can help it would be appreciated.

Thanks

Re: oustanding balance

MI5 — Wed, 08 Apr 2020 09:26:19 GMT

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461

Re: oustanding balance

madasaf1sh — Wed, 08 Apr 2020 09:28:22 GMT

@Saleki how did you make the payment as some methods can take up to 14days to apply to your account.

Re: oustanding balance

Saleki — Wed, 08 Apr 2020 09:33:45 GMT

Hiya,
I just paid it through the website. I always do and usually it shows straight away
Thanks

Re: oustanding balance

MI5 — Wed, 08 Apr 2020 09:35:46 GMT

You need to confirm with customer service that is has been received https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461

Re: oustanding balance

Saleki — Wed, 08 Apr 2020 10:22:28 GMT

Can't get through and the phone lines say you should only be phoning to report a stolen phone 😞

Re: oustanding balance

jonsie — Wed, 08 Apr 2020 10:41:53 GMT

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608