topic No dispatch email in Pay Monthly

No dispatch email

Naomi2 — Wed, 08 Apr 2020 09:47:45 GMT

I ordered a pay monthly phone contract on Monday expecting delivery Tuesday. I’ve had all the emails regarding contract and one saying they have received my order and I should hear back within 24 hours, my phone has obviously not been delivered and I haven’t received a dispatch email - also nothing showing in my o2. I’ve seen a few people saying it could be out of stock - if this is the case should they not update you on this? Especially after paying a £500 deposit?

Re: No dispatch email

Cleoriff — Wed, 08 Apr 2020 09:51:24 GMT

@Naomi2

Everything is running slowly at the moment

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608

Re: No dispatch email

MI5 — Wed, 08 Apr 2020 09:51:45 GMT

You'll need to chase them up https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461

Re: No dispatch email

Naomi2 — Wed, 08 Apr 2020 10:26:07 GMT

Totally understandable that things are running slowly, it’s a shame nothing shows in your my o2 before it’s dispatched so we know what’s happening, it says to only ring if reporting fraud or a stolen phone.

Re: No dispatch email

jonsie — Wed, 08 Apr 2020 10:39:46 GMT

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608

Re: No dispatch email

Naomi2 — Wed, 08 Apr 2020 12:27:32 GMT

I get that, but I got a contract with o2 as it states on the website they are still able to do next day delivery - I’m still working and need my phone 24/7. They should probably remove that if it’s not the case 🙈🤷🏻‍♀️

Re: No dispatch email

Naomi2 — Wed, 08 Apr 2020 12:28:36 GMT

Anyway, I’ll chase them up and see what the situation is!