topic Re: Phone disconnected in Pay Monthly

Phone disconnected

JLAMc — Tue, 07 Apr 2020 16:32:53 GMT

I know these are testing times and staff numbers are low but it’s proving impossible to get anyone to reply to emails/tweets/messages and the customer phone line won’t let me through.

Please can someone tell me why my phone has been disconnected and how to reverse it? I require the use of my phone for working from home during the ongoing health crisis.

There’s no local network issues

Re: Phone disconnected

digitalronin — Tue, 07 Apr 2020 16:43:25 GMT

If you mean every time you try to make a call, the display says "CALL FAILED" you are not alone. Mine has been like this for about 10 days now. I'll try and post back here if I get to the bottom if it.

Wasn't like this with EE!

Re: Phone disconnected

MI5 — Tue, 07 Apr 2020 17:10:03 GMT

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461

Re: Phone disconnected

JLAMc — Wed, 08 Apr 2020 07:09:46 GMT

Yes - thank you I appreciate your help. I’ve messaged o2 through every portal I can find and not even an acknowledgement 🙈

Re: Phone disconnected

JLAMc — Wed, 08 Apr 2020 07:17:03 GMT

Thanks M15 but the number you site for getting reconnected won’t let you speak to anyone unless your phone has been stolen or incase if fraud. It just cuts you off.

Re: Phone disconnected

MI5 — Wed, 08 Apr 2020 07:19:45 GMT

Try again now. Lines reopened at 8.00am.

Re: Phone disconnected

Cleoriff — Wed, 08 Apr 2020 07:28:28 GMT

A collection of numbers for O2...Try any of them.

The numbers for the payment management team are 0800 325 302 or 0800 902 0217.

or try these 0800 977 7337 and 0800 587 4005

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

Re: Phone disconnected

JLAMc — Wed, 08 Apr 2020 09:36:31 GMT

Thank you for everyone’s help - I called 0800 0901808 spoke to a human and it’s now sorted.

Re: Phone disconnected

Cleoriff — Wed, 08 Apr 2020 09:38:16 GMT

Good to hear @JLAMc

Re: Phone disconnected

MI5 — Wed, 08 Apr 2020 09:39:30 GMT

Good news

Re: Phone disconnected

sally5 — Wed, 08 Apr 2020 11:28:12 GMT

i need £50 to get mine back up and running due to not paying bill x but with no work cause of covid 19 i have no phone , really bad as need to keep an i on high risk parents