topic Re: Accessories in Pay Monthly

Accessories

Mikey5 — Tue, 07 Apr 2020 14:42:51 GMT

Hello people. Just wondering if anyone could shed some light for me as speaking to someone from o2 seems far fetched atm! Basically I ordered the Apple Watch on myo2 app states next day delivery which I understand will not come on a Sunday so was expecting it yesterday or today but yet nothing has turned up and they’ve taken the money out of my account already for the deposit?

Re: Accessories

gmarkj — Tue, 07 Apr 2020 14:51:10 GMT

The watch is probably out of stock.
o2 do not have a live stock system, so don't know if they have any or not.

Re: Accessories

Mikey5 — Tue, 07 Apr 2020 16:44:12 GMT

Okay thank you so is there no way of me contacting them directly to ask because I’ve been trying to find out a way to speak to someone all day?

Re: Accessories

gmarkj — Wed, 08 Apr 2020 08:44:43 GMT

You can call them @Mikey5, but be aware they have fewer staff in and are dealing with an increase in calls.
All of the numbers and ways to call are on the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461#M38608

Re: Accessories

jonsie — Wed, 08 Apr 2020 11:25:29 GMT

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608