https://community.o2.co.uk/t5/Pay-Monthly/Free-upgrade/m-p/1320448#M184767 Nah, it's just one of those things where O2 are trying to bring cpw contracts into their own control.<BR />Unfortunately it means only cpw customers will get offered such deals Mon, 06 Apr 2020 11:44:34 GMT viridis 2020-04-06T11:44:34Z https://community.o2.co.uk/t5/Pay-Monthly/Free-upgrade/m-p/1320442#M184763 Can I get a free upgrade am 16 mth into a 2 year contract and all my family are on o2 through carphone warehouse and have been offered free upgrades with o2 I got my phone from an o2 shop direct but have been offered nothing anyone know if I'm entitled Mon, 06 Apr 2020 11:39:46 GMT https://community.o2.co.uk/t5/Pay-Monthly/Free-upgrade/m-p/1320442#M184763 Stevew 2020-04-06T11:39:46Z https://community.o2.co.uk/t5/Pay-Monthly/Free-upgrade/m-p/1320446#M184766 You would need to contact customer services, due to current situation wait times may be long, You could try with Skype if you have it<BR /><BR />You could try Skype on&nbsp;0800 032 1402&nbsp;if the usual numbers are busy<BR /><BR /><A href="https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823" target="_blank">https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823</A><BR /> Mon, 06 Apr 2020 11:42:50 GMT https://community.o2.co.uk/t5/Pay-Monthly/Free-upgrade/m-p/1320446#M184766 O2James 2020-04-06T11:42:50Z https://community.o2.co.uk/t5/Pay-Monthly/Free-upgrade/m-p/1320448#M184767 Nah, it's just one of those things where O2 are trying to bring cpw contracts into their own control.<BR />Unfortunately it means only cpw customers will get offered such deals Mon, 06 Apr 2020 11:44:34 GMT https://community.o2.co.uk/t5/Pay-Monthly/Free-upgrade/m-p/1320448#M184767 viridis 2020-04-06T11:44:34Z