topic Porting issue in Pay Monthly

Porting issue

Leigh1 — Sat, 04 Apr 2020 08:01:26 GMT

My phone number was meant to be ported from Vodafone to O2 yesterday. The number that should have been ported is now unreachable and I appear to have been assigned somebody else’s phone number. I’m now receiving texts and calls for somebody else.

Any idea on the best way to resolve this?

Re: Porting issue

Cleoriff — Sat, 04 Apr 2020 08:04:01 GMT

@Leigh1

Porting issues are extremely slow currently and nothing happens at the weekend.

Look at this help thread https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608

Re: Porting issue

Leigh1 — Sun, 12 Apr 2020 07:34:42 GMT

Unfortunately waiting for the port to sort itself was not the answer here.

After 4 calls with customer services and 3rd line support and 2 attempts at porting my number I'm no closer to having a functioning phone line.

The only answer I've been given is that customer services had done something wrong with the ports and I'd need to request they have a further attempt.

I've lost confidence in the issue being resolved so I've requested a PAC for O2 and I'm going to give another network at try.

Re: Porting issue

Cleoriff — Sun, 12 Apr 2020 07:44:44 GMT

Fair enough @Leigh1

Best of luck.