topic Re: Late payment-will I be cut off in Pay Monthly

Late payment-will I be cut off

Missjojoh — Mon, 30 Mar 2020 22:44:22 GMT

My bill payment was due in the 28th march and due to the current covid-19 situation I am unable to pay until the 9th april. I've tried to ring but I know lines are extremely busy at the min, Am I going to be cut off before I can pay on the 9th?

My next bill is generated on April the 14th

Re: Late payment-will I be cut off

Cleoriff — Mon, 30 Mar 2020 22:46:06 GMT

Hi @Missjojoh

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Late payment-will I be cut off

Bambino — Mon, 30 Mar 2020 22:48:30 GMT

@Missjojoh As per @Cleoriff's advice, best time to try to get through is 8 am to hopefully avoid a long wait in the queue on hold.

Re: Late payment-will I be cut off

jonsie — Mon, 30 Mar 2020 22:48:53 GMT

Your phone will be restricted so you definitey need to call them in the morning. The system will disconnect you automatically so ask customer service if they can reconnect for you.

Re: Late payment-will I be cut off

Missjojoh — Mon, 30 Mar 2020 23:05:52 GMT

Thank you all, I'll try tomo

Re: Late payment-will I be cut off

jonsie — Mon, 30 Mar 2020 23:06:40 GMT

Fingers crossed for you.

Re: Late payment-will I be cut off

Missjojoh — Tue, 31 Mar 2020 10:56:41 GMT

I cant even get past the automated system today been trying since 8am

Re: Late payment-will I be cut off

djbsuffolk — Tue, 31 Mar 2020 11:02:07 GMT

Hope you get this sorted - maybe O2 could look at introducing a 14 day grace period across the board - it would help people just make it to payday, and also ease the level of calls they receive.

Re: Late payment-will I be cut off

Missjojoh — Tue, 31 Mar 2020 11:18:10 GMT

I've had a similar problem before and I'm sure the person I spoke to said the system doesn't usually cut people off until their next bill rolls out so in theory I have until the 14th april BUT i cant be sure that's exactly what was said and obviously i dont want to just leave it in case that's not right information

Yes, I agree as I've seen a lot of people asking the same question, it would be a good idea

Re: Late payment-will I be cut off

Missjojoh — Tue, 31 Mar 2020 11:19:28 GMT

I tried making a payment (knowing it wouldn't go through) to see if that would put me in a call queue but the automated system just cuts off 😞

Re: Late payment-will I be cut off

Cl23177 — Thu, 02 Apr 2020 14:25:24 GMT

There is no answer on that telephone number, I've been trying for 4 days. Just says unable to take call and terminates.

Re: Late payment-will I be cut off

L104GB — Fri, 03 Apr 2020 16:13:11 GMT

O2 please read this thread. Please be like all the other great companies out there and give your customers a 3 month payment holiday.

I am I n no state to pay this month due to
Loss of earnings and having to wait for universal credit. This needs looking at today.

Re: Late payment-will I be cut off

jonsie — Fri, 03 Apr 2020 16:14:15 GMT

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317694#M38634

Re: Late payment-will I be cut off

Cleoriff — Fri, 03 Apr 2020 17:20:55 GMT

@L104GB

No one from O2 will read your post. This is a community forum. Please read this thread

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608