topic Re: How to find out outstanding charges when leaving in Pay Monthly

How to find out outstanding charges when leaving

DJA100 — Mon, 30 Mar 2020 20:00:54 GMT

I'm thinking of leaving O2 and moving to another network so want to know what any outstanding charges will be.

I paid off my device plan a long time ago and am also well past the end of the contract term for the SIM only deal I currently have. When requesting a PAC code or texting INFO to 85075 I get an estimate of the charges to be £103.

However, this is clearly incorrect as I have no outstanding balances/charges outside my monthly allowance and the cost is £18 per month for 20GB with unlimited calls and texts. How can I get an accurate answer on this as O2 are currently unavailable to call?

Thanks,

David

Re: How to find out outstanding charges when leaving

MI5 — Mon, 30 Mar 2020 20:03:05 GMT

@DJA100

If that's a sim only deal you have to pay it off when leaving or wait until it reaches minimum term.

Re: How to find out outstanding charges when leaving

Cleoriff — Mon, 30 Mar 2020 20:02:56 GMT

@DJA100

O2 are the only people who can help with account issues. You need to call about 8am.

Re: How to find out outstanding charges when leaving

O2Curtis — Mon, 30 Mar 2020 20:50:56 GMT

What, you're thinking of leaving o2? 🙈😭💔

It sounds like you are still within your contract... 12 or 18 months sim only contract?

and the outstanding amount could be an accumulation of your monthly fee times the amount of months remaining... ?

Did you know you can probably upgrade to another o2 product before the end of your contract... free of charge... 100gb sim only contract only £20pm AND FREE 6 months Disney plus,!!!.. say what! I'm not taking the 'Mickey'

kind regards

Curtis

Re: How to find out outstanding charges when leaving

Cleoriff — Mon, 30 Mar 2020 20:52:45 GMT

@O2Curtis

Damn good try

Re: How to find out outstanding charges when leaving

jonsie — Mon, 30 Mar 2020 20:54:10 GMT

Sounds like a salesman......

Re: How to find out outstanding charges when leaving

MI5 — Mon, 30 Mar 2020 20:59:43 GMT

Re: How to find out outstanding charges when leaving

DJA100 — Mon, 30 Mar 2020 22:35:19 GMT

Thanks for the response.

I will try and dig out the SIM only agreement from MyO2 to check this.

The reason for looking at options is that my iPhone6s is finally dying after a few years. I assume I could upgrade to a O2 refresh contract before the end of the SIm only agreement if the cost was higher than what it currently is?

Re: How to find out outstanding charges when leaving

MI5 — Mon, 30 Mar 2020 22:38:41 GMT

@DJA100

You can upgrade to a refresh contract at anytime, without penalties.

The money you have been quoted is if you are leaving O2.

Re: How to find out outstanding charges when leaving

DJA100 — Tue, 31 Mar 2020 10:17:42 GMT

@MI5

Thanks!

Just one final question re this.

If you go through the steps to upgrade under Your Plan it lists the Device element over 36 months (if you have it set for this period) and the Tariff as Monthly rolling.

I assume that if you take this out you are signing up for the device element and the tariff for the 3 years? Monthly rolling makes me question that but I assume to contract is across both the device and the tariff and not just the device?

Re: How to find out outstanding charges when leaving

MI5 — Tue, 31 Mar 2020 10:19:08 GMT

@DJA100

The contract period is for the device.

If you pay off the device you can cancel the airtime without penalty, hence it's a rolling 30 days whilst the device plan is active.