topic Re: Data Allowance Glitching? in Pay Monthly

Data Allowance Glitching?

rebecca_xxxx — Mon, 30 Mar 2020 14:11:39 GMT

I got a text from o2 on the 23rd, (my amonthly change over date is the 20th) saying I had used 80% of my data allowance when I knew I had used precisely 0 (I hadn't used the phone at all at that point). I couldn't get the myo2 app to work and by the time I logged on with my laptop my phone counter said I had used 500mb of my 3gb allownce (Seems plausible), but the myo2 said I only had 400mb of my 3gb allowance left. I have tried to call but the computer won't let me speak to anyone, though she did tell me I had used 600mb so far this month, chat is down, and I can't even seem to email a complaint, only a complaint review team Help????

Re: Data Allowance Glitching?

MI5 — Mon, 30 Mar 2020 14:13:15 GMT

@rebecca_xxxx

Complaints process here https://www.o2.co.uk/how-to-complain but it's most likely just a glitch as all systems seem to be playing up at the moment.

Re: Data Allowance Glitching?

rebecca_xxxx — Mon, 30 Mar 2020 14:16:58 GMT

Hey thank you, that page has no way to actually complain, just call the number that hangs up on me, or email the complaints review team. I haven't made a complaint yet that they can review. I suppose I ws lookign for advice on how long this glitch is likely to go on for as I do actually need to use my data to do my job. I guess if it continues my best bet will be to try to cancel my contract and get a new one, I just could do without the hassle. Does anyone have any details of these glitches that can be shared, for exmaple what are they, when will they be fixed etc.?

Re: Data Allowance Glitching?

MI5 — Mon, 30 Mar 2020 14:17:43 GMT

Anyone's guess with O2, sorry.

Re: Data Allowance Glitching?

rebecca_xxxx — Mon, 30 Mar 2020 14:19:18 GMT

Ha, indeed, I am sure they used to be good.

Re: Data Allowance Glitching?

MI5 — Mon, 30 Mar 2020 14:27:45 GMT

They were once, but that was before when they actually cared........