topic Re: replacement SIM not working in Pay Monthly

replacement SIM not working

DebbieC — Mon, 30 Mar 2020 13:11:59 GMT

Not sure if anyone can help me but here's hoping. I lost my phone a week ago and 02 barred the phone and sim. A new sim arrived fairly quickly and today I received my new Samsung S10. 02 had suggested the sim would be ready to use straightaway and my usual mobile number would work - however it is not working. The Settings on phone shows no number recognised. Cannot get through to 02 at all today as looks like they are all on lockdown and not even working remotely. Any tips on how I can get Sim to work or is it something 02 have to do their end?

Re: replacement SIM not working

MI5 — Mon, 30 Mar 2020 13:13:45 GMT

@DebbieC

Bars need to be lifted from both your account and sim.

Only customer service can do this for you.

Try Skyping them https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Re: replacement SIM not working

jonsie — Mon, 30 Mar 2020 13:14:21 GMT

You need to call them again to have the bars taken off the account. Until you do it won't have signal.

Re: replacement SIM not working

Bambino — Mon, 30 Mar 2020 13:22:06 GMT

@DebbieCThe bars on your account need to be removed. You need to speak to customer service. Best time to call is 8am