topic Re: cancel device sim only payment in Pay Monthly

cancel device sim only payment

Michele1 — Mon, 30 Mar 2020 09:15:46 GMT

We have an ipad with a sim card which we pay monthly, £13.33 per month + VAT. We no longer need this facility as we can do everything on wifi as we are now always home. Do I just cancel the element in our direct debit or will this mess up i phone contract which is on same bill. There does not seem to be a way to contact O2 directly with a chat line or similar

Re: cancel device sim only payment

MI5 — Mon, 30 Mar 2020 09:20:18 GMT

@Michele1

The only way to cancel the airtime is to pay off the device plan first.

You can't keep device plan and just cancel the airtime

If the ipad is just a sim only with no device attached you can cancel the airtime by placing your iPad sim in the phone and texting to cancel the sim only deal

Re: cancel device sim only payment

Michele1 — Mon, 30 Mar 2020 09:32:44 GMT

Thank you.

The device ( the I-pad) is fully paid off. This is the airtime that we want to cancel without it affecting the i-phone airtime plan.

Our bill has two devices on it, an I-phone with an airtime plan and an i pad with a sim card.

Re: cancel device sim only payment

MI5 — Mon, 30 Mar 2020 09:34:43 GMT

@Michele1

Then it's OK to just cancel the airtime by texting the number on link.

Replace phone sim with iPad sim to do it though.

Re: cancel device sim only payment

Michele1 — Mon, 30 Mar 2020 09:36:59 GMT

thank you

Re: cancel device sim only payment

MI5 — Mon, 30 Mar 2020 09:37:17 GMT

You're welcome