topic Re: Order in Progress in Pay Monthly

Order in Progress

andyleed — Mon, 30 Mar 2020 07:16:19 GMT

How long can I expect ‘In Progress’ for an upgrade of a handset that was available when ordering ?
There is no way of contacting anybody due to the high volume of calls and chats.
Thanks in advance

Re: Order in Progress

MI5 — Mon, 30 Mar 2020 07:22:35 GMT

@andyleed

That just means it is out of stock.

O2 do not have a live ordering system so the fact that the website says in stock means nothing.

You will get a dispatch email when your device leaves O2 but timing is dependent on delivery to O2 first.

Re: Order in Progress

andyleed — Mon, 30 Mar 2020 07:27:22 GMT

Thanks for you reply:
Until the ‘In Progress’ changes, I can’t do anything. I’d like to attempt to change the order to something in stock but as the original item is still showing as ‘available for next day delivery’ - I don’t trust they even know what they have in stock and what they don’y !

Re: Order in Progress

MI5 — Mon, 30 Mar 2020 07:31:27 GMT

@andyleed

There is no way of knowing what is and isn't in stock I'm afraid.

O2 will not allow order changes either so you are stuck with waiting for contact from O2 to tell you when your device is dispatched, sorry.

Re: Order in Progress

Cleoriff — Mon, 30 Mar 2020 07:36:13 GMT

Once received you could exchange it under the 14 day change of mind policy.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Though, in these uncertain times, this would be a long drawn out process I suspect.