topic Re: Upgrading online after store closure in Pay Monthly

Upgrading online after store closure

Hellojackie — Sun, 29 Mar 2020 15:39:50 GMT

Hi, in Feb I put a holding fee on 2 S20 ultras as we wanted the ear buds. As the stores have closed, if I upgrade online will we still get the buds and the holding fee back?

Re: Upgrading online after store closure

MI5 — Sun, 29 Mar 2020 15:42:23 GMT

@Hellojackie

This might help explain https://community.o2.co.uk/t5/Welcome-News/Store-Click-amp-Collect-Orders-Update/m-p/1309351#M33445

Re: Upgrading online after store closure

Hellojackie — Sun, 29 Mar 2020 15:47:54 GMT

That’s fab thanks!

Stay safe

Re: Upgrading online after store closure

MI5 — Sun, 29 Mar 2020 15:55:56 GMT

@Hellojackie

You too