topic Re: O2 Billing text scam? in Pay Monthly

O2 Billing text scam?

johnboy68 — Fri, 06 Mar 2020 14:08:21 GMT

Got weird text from +447793025905 telling me as follows

"O2:We are unable to process your latest bill. In order to avoid disconnection, Update you o2online billing via [URL removed]

O2"

The part in italics is a clickable link on the message.

I suspect scam?

Re: O2 Billing text scam?

MI5 — Fri, 06 Dec 2019 14:40:33 GMT

@johnboy68

Use this secure link to login to your MYO2 and check your bill https://accounts.o2.co.uk/

Re: O2 Billing text scam?

Cleoriff — Fri, 06 Dec 2019 14:44:15 GMT

@johnboy68

So do I. The number has nothing to do with O2 so I hope you didn't click on any links

https://community.o2.co.uk/t5/How-to-Guides/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/ba-p/386364#M37293

Best of luck and welcome to the community

Re: O2 Billing text scam?

TallTrees — Fri, 06 Dec 2019 15:01:03 GMT

Hey well done popping in to the o2 community forum 👍
@johnboy68
Definitely looks like a scam.
Stay safe and best wishes TallTrees

Re: O2 Billing text scam?

Martin-O2 — Thu, 12 Dec 2019 14:41:14 GMT

Thanks for letting us know about this one @johnboy68. Please follow the above advice and I'll report this internally to the fraud team.

Re: O2 Billing text scam?

Hufflepuff99 — Sat, 28 Mar 2020 22:09:16 GMT

Hi, i had a text today from +447748349240 saying:

O2: We were unable to process your latest bill. In order to avoid fees, update your payment information via: <Link Removed>

I think this is a scam can anyone help and advise please and no i have not clicked on that link.

Re: O2 Billing text scam?

MI5 — Sat, 28 Mar 2020 20:56:16 GMT

@Hufflepuff99

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

Re: O2 Billing text scam?

jonsie — Sat, 28 Mar 2020 21:02:54 GMT

https://www.actionfraud.police.uk/alert/coronavirus-related-fraud-reports-increase-by-400-in-march

Re: O2 Billing text scam?

Hufflepuff99 — Sun, 29 Mar 2020 08:46:42 GMT

thank you

Re: O2 Billing text scam?

jennie1976 — Sun, 29 Mar 2020 14:05:31 GMT

hi folks just had a text from the following number +44 7470 158339 saying the following 02: we were unable to process ypur latest bill in order to avoid fees please update your payment information

can anybody tell me if this is a scam please

Re: O2 Billing text scam?

MI5 — Sun, 29 Mar 2020 14:07:50 GMT

@jennie1976

Re: O2 Billing text scam?

jennie1976 — Sun, 29 Mar 2020 14:10:23 GMT

thanku so much for answering so quickly i will get this number reported 😊

Re: O2 Billing text scam?

MI5 — Sun, 29 Mar 2020 14:12:40 GMT

You're welcome @jennie1976

Re: O2 Billing text scam?

TriciaS58 — Wed, 01 Apr 2020 21:13:15 GMT

I have just received a very similar text but of course, I know it is a scam cos I am PAYG so do not receive bills and the website shows my balance so obviously no problem but I think O2 should send a real text to every customer warning of this scam as many will just click on the link, luckily for me, I could not do that cos in 8 years I still have not figured out how to go online with my phone haha

Re: O2 Billing text scam?

jonsie — Wed, 01 Apr 2020 21:26:20 GMT

@TriciaS58 wrote:
I have just received a very similar text but of course, I know it is a scam cos I am PAYG so do not receive bills and the website shows my balance so obviously no problem but I think O2 should send a real text to every customer warning of this scam as many will just click on the link, luckily for me, I could not do that cos in 8 years I still have not figured out how to go online with my phone haha

Exactly what I stated in one of the many threads about this very issue.

A blanket text to all customers just as they seem to very readily do about the useless Priority offers and O2 More.

Re: O2 Billing text scam?

MI5 — Wed, 01 Apr 2020 21:26:49 GMT

Haha, silver linings and all that

Re: O2 Billing text scam?

Mach2k5 — Fri, 03 Apr 2020 12:43:13 GMT

I received a message about bill, and have stupidly followed the link to o2 on an https link.

the number was +447467042905. I did answer the questions.. How the hell do I report it when o2 are not allowing me to report the fraud ??

Re: O2 Billing text scam?

Cleoriff — Fri, 03 Apr 2020 12:45:21 GMT

@Mach2k5 just forward the text to 7726. Also change your password asap

Re: O2 Billing text scam?

jonsie — Fri, 03 Apr 2020 12:46:08 GMT

As long as you didn't put any details in you are fine. Change your My O2 password

Re: O2 Billing text scam?

Mach2k5 — Fri, 03 Apr 2020 13:08:24 GMT

thanks done what was asked. now attempting to inform the bank