topic Billing in Pay Monthly

Billing

Fiona1 — Fri, 27 Mar 2020 10:13:19 GMT

Help I've recently upgraded phone and had issue with billing. I managed to chat online to someone then call with Peter from billing which was good BUT despite being offered refund of early term fees + vat have been charged full amount and now can't get in touch with O2 either online or phone!
what can I do now?

Re: Billing

Cleoriff — Fri, 27 Mar 2020 10:15:26 GMT

Hi @Fiona1

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Billing

MI5 — Fri, 27 Mar 2020 10:15:48 GMT

@Fiona1

Youmust persevere with customer services

Re: Billing

Fiona1 — Fri, 27 Mar 2020 10:36:48 GMT

Thank you but they not replying online and can get through on phone but then they say they are prioritising calls so cut you off and direct you to MyO2 which would be fine if they'd reply or be contactable!!

im well aware these are difficult times, I'm a nurse but we do need to be able to contact someone.

Re: Billing

O2Hannah — Fri, 27 Mar 2020 10:44:37 GMT

Hi!

And thankyou so much for your services as a nurse at this time! I hope you know how appreciated you are ❤️

Our web chat teams are currently unavailable. The best way to get this sorted would be through customer services on 202 or payment management as mentioned above.

But please be patient with our voice teams! They are inundated with calls at the moment and working with a much smaller team than usual.

We'll get it sorted!

Hannah

Re: Billing

Fiona1 — Fri, 27 Mar 2020 11:23:24 GMT

Thank you a Hannah,

live tried 202 the last 2 days and billing team but as I said just get redirected to MyO2 which would be ok if responding.
I'll keep trying but working nights so it's difficult.