topic Re: COVID 19. - payment freezing in Pay Monthly

COVID 19. - payment freezing

1973nikbud — Thu, 26 Mar 2020 18:30:57 GMT

Some or most of you are probably in the same situation as me where your employers have shut down due to government advice. I have no means of being able to work from home. Does anyone know if O2 will be introducing payment freezes to assist with this nightmare???

Re: COVID 19. - payment freezing

jonsie — Thu, 26 Mar 2020 18:36:05 GMT

There has been nothing announced as yet, @1973nikbud

Re: COVID 19. - payment freezing

djbsuffolk — Thu, 26 Mar 2020 18:37:33 GMT

I don't think there is a payment freeze as such but others on this community have reported O2 have given them a payment holiday of a month without impact to services, of course this could be on a case by case basis and not a blanket policy - All i can suggest is you ring O2 customer services and explain the situation to them and plead your case. Good luck.

Re: COVID 19. - payment freezing

MI5 — Thu, 26 Mar 2020 18:57:03 GMT

@1973nikbud

You need to call the payment team to discuss your individual case.

https://www.o2.co.uk/help/account-and-billing/payment-support

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: COVID 19. - payment freezing

Cleoriff — Thu, 26 Mar 2020 18:58:15 GMT

@1973nikbud You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

Re: COVID 19. - payment freezing

1973nikbud — Thu, 26 Mar 2020 19:43:19 GMT

Thank you for your help and info much appreciated 👍

Re: COVID 19. - payment freezing

1973nikbud — Thu, 26 Mar 2020 19:45:00 GMT

Thank you MI5 for your help and info much appreciated 👍

Re: COVID 19. - payment freezing

1973nikbud — Thu, 26 Mar 2020 19:46:21 GMT

Thank you I will call them early tomorrow morning, call waiting tonight was over an hour 😩

Re: COVID 19. - payment freezing

MI5 — Thu, 26 Mar 2020 19:47:32 GMT

You're welcome