topic Payment in Pay Monthly

Payment

Smair — Thu, 26 Mar 2020 19:34:21 GMT

Hi want to know what 02 is doing to help people whose wages have been delayed due to the coronavirus as my bill was due 2 days ago and due to wages being delayed been unable to pay and within a.day 02 on the phone chasing payment

Re: Payment

Cleoriff — Thu, 26 Mar 2020 19:36:56 GMT

Hi @Smair

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Payment

MI5 — Thu, 26 Mar 2020 19:38:39 GMT

@Smair

You need to call the payment team to discuss

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/highlight/true#M33359

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Payment

Smair — Thu, 26 Mar 2020 19:48:21 GMT

But how will that work as she is constantly working at the moment as is a carer and unable to call during these times

Re: Payment

Cleoriff — Thu, 26 Mar 2020 19:58:11 GMT

@Smair

It's the only option unless she tries for customer services who are open later but far busier.