topic Unlatching an old O2 phone in Pay Monthly

Unlatching an old O2 phone

SJK19016 — Thu, 26 Mar 2020 16:33:23 GMT

Hi all

I have an Xperia M2 that I previously used on O2 Pay Monthly. The phone has been unused since I swapped to another phone and another provider. I now want to unlock (latch ?) the Xperia to give to a friend to use on another network.

I have provided the IMEI number to O2 and they have sent me a 16 digit unlock code with the following instructions :

" Unlatching a Sony Ericsson device :
Power on the device with a non O2 UK SIM card.
The device will show: SIM network unlock PIN.
Enter the unlock code NCK for the network lock and press Unlock.
The device will pop up a message : Network unlock successful. "

I have done the above, BUT I do not get prompted to enter the code. The phone just says "No SIM Card -No Service.

I have tried both a Factory reset, and a Software repair using Xperia Companion, and neither has made any difference. The SIM from the other network , works fine in my other unlocked phone so I know that it isn't damaged.

Any one have any ideas, or can suggest anything that I've missed.

Cheers

Re: Unlatching an old O2 phone

jonsie — Thu, 26 Mar 2020 16:33:50 GMT

Don't keep entering the code

I'll ask @viridis if he can assist

Re: Unlatching an old O2 phone

viridis — Thu, 26 Mar 2020 16:36:18 GMT

Sounds like the phone isn't recognising the SIM, try a different one, and make sure it's fully inserted and correctly aligned in the SIM tray.

Re: Unlatching an old O2 phone

SJK19016 — Thu, 26 Mar 2020 17:51:27 GMT

Thanks for the replies:

Jonsie, I am not getting the option to enter the code at all, that's the point my friend

Viridis, the sim will only go in one way and click into place, so I'm confident it's inserted properly. As per my post I know the sim isn't damaged as it works ok in another phone.

Re: Unlatching an old O2 phone

MI5 — Thu, 26 Mar 2020 17:51:36 GMT

@SJK19016

Sounds like the phone is faulty then.