topic Re: Microsoft Surface Pro X Pay Monthly no internet in Pay Monthly

Microsoft Surface Pro X Pay Monthly no internet

r53bertyboo — Thu, 26 Mar 2020 15:30:14 GMT

Hey,

I've just upgraded yesterday to a Microsoft Surface Pro X with a new Nano Sim. I have followed the process to swap sim using an old iPhone. My previous device which I upgraded from was an iPad.

Sim swap completed fine, and when I put the new Nano Sim into the iPhone I can browse Google.co.uk via Safari when only using the Mobile network (Wi-Fi Disabled).

Swap the card over to the surface and I can't access any internet based website or ping google.co.uk or 8.8.8.8

Anybody know how I can get this resolved before my 14 days are up? Otherwise I'll have to try and return it.

O2 Call Center is flat out obviously, so can't get any help through those guys and also Live Chat is not available. Can't find anything specific on the website for the Surface Pro X or Surface Go LTE either.

Thanks,

Re: Microsoft Surface Pro X Pay Monthly no internet

MI5 — Thu, 26 Mar 2020 15:54:42 GMT

@r53bertyboo

Assuming you have the data option enabled it would seen the SP is faulty so you'll need to contact customer service by phone to get it exchanged

Re: Microsoft Surface Pro X Pay Monthly no internet

r53bertyboo — Thu, 26 Mar 2020 15:57:23 GMT

Yes Data is enabled. I'll try to get hold of O2 then 😞

Re: Microsoft Surface Pro X Pay Monthly no internet

MI5 — Thu, 26 Mar 2020 15:57:42 GMT

Good luck....

Re: Microsoft Surface Pro X Pay Monthly no internet

gmarkj — Thu, 26 Mar 2020 15:58:18 GMT

You might need to set up the APN to allow access as the Surface would not have those already set up.

Re: Microsoft Surface Pro X Pay Monthly no internet

r53bertyboo — Thu, 26 Mar 2020 16:01:51 GMT

Do you have any idea what they should be. I did try and follow a previous post on here regarding APN's and Surface Pro X. But that didn't work either, however may have been incorrect settings.

Re: Microsoft Surface Pro X Pay Monthly no internet

gmarkj — Thu, 26 Mar 2020 16:12:50 GMT

Maybe try the ones on the below link. These are for a Windows phone, but as the Surface is also Windows...
https://www.apnsettings.org/uk/o2-uk-apn-settings-for-windows-phone/

Re: Microsoft Surface Pro X Pay Monthly no internet

r53bertyboo — Thu, 26 Mar 2020 17:14:41 GMT

Thanks now got it working