topic Re: New order in Pay Monthly

New order

Kim3 — Mon, 23 Mar 2020 16:27:53 GMT

I’ve recently completed an order on 23/03/2020 of a new phone. However I have had no confirmation but payment has been taken out my bank?

Re: New order

MI5 — Mon, 23 Mar 2020 16:33:42 GMT

@Kim3

Payment will be held by your bank until O2 claim it.

You may have been referred for credit or identity checks but the only way to check is to call customer service, however, they are only dealing with emergency calls currently so you should maybe wait until your are emailed with updates.

Re: New order

MarcD — Mon, 23 Mar 2020 18:05:47 GMT

I pre-ordered a phone on 29th feb and haven’t had a single email about it.. no confirmation or anything.

Calling o2 they do recognise the order and say it will show up in my o2 once despatched.

Re: New order

MI5 — Mon, 23 Mar 2020 18:13:40 GMT

@MarcD

You'll get a dispatch email the evening before it's delivered. That's the next thing you'll hear from O2 once the device is in stock.

Re: New order

Samuel — Mon, 23 Mar 2020 18:32:11 GMT

I had a call about a promotion on a tablet I took it out the only correspondence I have had is to say there put of stock and will let me know once it ready to despatch I have now decided I don't want to take it out and I can't find any way of cancelling it

Re: New order

Cleoriff — Mon, 23 Mar 2020 18:34:54 GMT

You will need to contact customer services

Re: New order

MI5 — Mon, 23 Mar 2020 18:39:39 GMT

@Samuel wrote:
I had a call about a promotion on a tablet I took it out the only correspondence I have had is to say there put of stock and will let me know once it ready to despatch I have now decided I don't want to take it out and I can't find any way of cancelling it

@Samuel

It may be difficult to contact o2 about orders right now, if so, just continue with the order and return it under the 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy