topic Re: how do I query a specific item on my monthly bill. in Pay Monthly

how do I query a specific item on my monthly bill.

JMG — Mon, 23 Mar 2020 16:00:08 GMT

Who do I contact?

Re: how do I query a specific item on my monthly bill.

MI5 — Mon, 23 Mar 2020 16:02:41 GMT

@JMG

Customer services if you cannot see the detail in your MyO2

Re: how do I query a specific item on my monthly bill.

Bambino — Mon, 23 Mar 2020 16:13:58 GMT

@JMG Do any of these links relate to your query?

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

https://payforitsucks.co.uk/

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/1218289

Re: how do I query a specific item on my monthly bill.

JMG — Mon, 23 Mar 2020 17:47:35 GMT

ONot really. I have been charged for a day's use of my phone roaming abroad. I am not aware that I used it except to look at the text O2 sent me. If I have been charged for that I htink it's a bit harsh. But small amount so not worth spending much time on. Just feel it's a bit unnescessary and iy=t has highlighted to me how diofficult it is to talk rto someone at O2 now.

Re: how do I query a specific item on my monthly bill.

MI5 — Mon, 23 Mar 2020 18:15:23 GMT

@JMG

Texts are free to receive so you shouldn't have been charged for that.

These are difficult times for everyone so customer service will be very busy right now unfortunately.