topic Re: bills in Pay Monthly

bills

Kaitlan2 — Mon, 23 Mar 2020 16:14:09 GMT

how are we suppose to pay our bills when we have to self isolate due to covid-19???

Re: bills

MI5 — Mon, 23 Mar 2020 16:17:17 GMT

@Kaitlan2

You should be paying by direct debit but lots of other ways to pay here

If you need help to pay financially, you should contact customer service on 202.

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/highlight/true#M33359

Re: bills

jonsie — Mon, 23 Mar 2020 16:19:53 GMT

O2's advice and help here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig...

Supporting our customers

We’re making it free for everyone to access NHS advice in the most convenient way for them. Calls to the NHS 111 help line have always been free, and now we’re supporting that by zero-rating all NHS UK websites, meaning any data you use on these sites won’t count towards your monthly allowance. If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress.

Re: bills

MI5 — Mon, 23 Mar 2020 16:22:07 GMT

@Kaitlan2

Calling early morning around 8.00am will give you the best chance of getting through without a long wait.