topic Re: Remove spend cap - ASAP in Pay Monthly

Remove spend cap - ASAP

InesAlicia — Mon, 23 Mar 2020 10:03:55 GMT

Hi all

Working at home has me using conference calls from my mobile - meaning I'm unexpectedly about to exceed my spend cap! Been trying to speak to customer services but it's not considered an emergency (which I completely understand) - however to continue with work conference calls I need to get this removed ASAP.

Does anyone know the best way to contact someone online/get this removed online?

Thanks!

Re: Remove spend cap - ASAP

MI5 — Mon, 23 Mar 2020 10:05:11 GMT

@InesAlicia

Only by contacting customer services

Re: Remove spend cap - ASAP

InesAlicia — Mon, 23 Mar 2020 10:19:05 GMT

@MI5 wrote:
@InesAlicia
Only by contacting customer services Guide: Spend caps on O2

Thanks but as mentioned I've called Customer Service and my call keeps getting dropped because it's not urgent! Are there LiveChat options or just anyway of getting the ball rolling at least?

Re: Remove spend cap - ASAP

MI5 — Mon, 23 Mar 2020 10:19:45 GMT

Live chat is also very busy but you can keep trying http://www.o2.co.uk/contactus

Re: Remove spend cap - ASAP

gmarkj — Mon, 23 Mar 2020 10:29:15 GMT

Can you not use Skype to conference call?

Re: Remove spend cap - ASAP

MI5 — Mon, 23 Mar 2020 10:32:45 GMT

I imagine all numbers go through to the same call centre so will be just as busy.

Re: Remove spend cap - ASAP

jonsie — Mon, 23 Mar 2020 13:23:55 GMT

ZOOM is excellent for free conference calls. My son uses it for teaching students now that all classes have been cancelled in Germany.