topic Re: Data Disappearance in Pay Monthly

Data Disappearance

TinyTink666158 — Tue, 10 Mar 2020 09:29:32 GMT

Has anyone else had their data just suddenly stop working and disappear from the my O2 app?? I spoke to O2 yesterday and they said it’s a temporary issue but it still hasn’t come back yet.......Help

Re: Data Disappearance

MI5 — Tue, 10 Mar 2020 09:38:51 GMT

@TinyTink666158

Yes, I did.

I called customer service and they reset it but I had to wait for my next bill before MyO2 reset properly.

Re: Data Disappearance

TinyTink666158 — Tue, 10 Mar 2020 10:56:09 GMT

Ok thank you that’s good to know I’m not the only one and that it did get sorted 🙂

Re: Data Disappearance

Martin-O2 — Mon, 16 Mar 2020 12:09:58 GMT

@TinyTink666158 can you confirm if your data issue is sorted now or are you still having problems?

Re: Data Disappearance

TinyTink666158 — Mon, 16 Mar 2020 12:12:35 GMT

It’s all been sorted now, thank you

Re: Data Disappearance

Martin-O2 — Mon, 16 Mar 2020 15:08:35 GMT

awesome thanks for letting us know @TinyTink666158!